Technical FAQs

Yes. Each family needs access to a computer that meets the minimum system requirements to use the K12 School (OLS). You’ll also need reliable internet access so your student can fully participate in school.

To ensure the best experience, computers should meet the technical specifications listed here.

Learning Coaches should have basic computer skills, since technology is an important part of the online school program.

• In elementary school, Learning Coaches do most of the computer work.
• Middle and high school students are most successful when they have basic computer skills and can work more independently.

We want your first day to feel calm and confident. To help you and your student start the year strong, we’ve gathered helpful first-day resources, including quick tips, guides, and planning ideas.

Need your student’s ID? No problem! You can find it in a couple of places, including the enrollment portal and your K12 School (OLS) account.

Click here for simple instructions to help you locate it quickly.

If something doesn’t seem to be working, you can easily check the system status.
Click here to see current K12.com outages.

If you need help with a computer or the K12 School (OLS), WAVA families can call 866.512.2273 and select option 2 to reach customer support.

Whether it’s a tech hiccup, email issue, or a materials concern, help is just a click away. Submit a support request here, and a K12 customer support team member will assist you.